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This Payment Policy sets out the rules, methods, limits, timelines and obligations that apply to all financial transactions at Betspino Casino (thebetspino.org), operated by Cashbit Group N.V. under Curaçao eGaming licence #157923. By depositing or withdrawing funds at thebetspino.org, you confirm that you have read and accepted the terms below in full.

1. General Principles

Betspino is committed to maintaining a transparent, efficient and secure cashier. We do not charge our players any fees for standard deposits or withdrawals. All transactions are processed in accordance with our obligations under our Curaçao eGaming licence and applicable anti-money-laundering (AML) regulations. To protect the integrity of every account, Betspino reserves the right to request identity documentation before processing any withdrawal, and in certain circumstances before processing a deposit.

All monetary values on thebetspino.org are displayed in Euro (€). Where a transaction is made in cryptocurrency, the equivalent Euro value is calculated at the prevailing exchange rate at the time the transaction is processed. Betspino accepts no liability for fluctuations in cryptocurrency value between the time a deposit is made and the time a withdrawal is completed.

2. Account Currency

Player accounts at thebetspino.org are denominated in Euro (€). Cryptocurrency deposits and withdrawals are accepted and converted at the current market rate. Betspino does not guarantee any particular exchange rate and is not responsible for any gain or loss arising from currency conversion.

3. Deposits

3.1 Accepted Deposit Methods

Betspino supports the following deposit methods. All deposits are processed instantly and free of any fee charged by Betspino.

Payment Method Minimum Deposit Processing Speed Betspino Fee
iDEAL €20 Instant None
Trustly €20 Instant None
Visa €20 Instant None
Mastercard €20 Instant None
Skrill €20 Instant None
Neteller €20 Instant None
Apple Pay €20 Instant None
Paysafecard €20 Instant None
Bitcoin (BTC) €20 equivalent Instant None
Ethereum (ETH) €20 equivalent Instant None
Litecoin (LTC) €20 equivalent Instant None
Tether (USDT) €20 equivalent Instant None
Dogecoin (DOGE) €20 equivalent Instant None
XRP €20 equivalent Instant None

3.2 Deposit Limits

The minimum deposit across all methods is €20. Betspino does not publish a maximum deposit cap for cryptocurrency transactions. For other methods, maximum deposit limits may be set by the payment provider rather than by Betspino. Players who wish to deposit amounts above standard thresholds should contact our support team via live chat or email before initiating the transaction.

3.3 Deposit Processing

All deposits are credited to your Betspino account instantly upon confirmation from the payment provider. In rare cases, delays caused by third-party banking or network issues may occur. If your deposit has not appeared in your account within 30 minutes, please contact our 24/7 support team with your transaction reference number.

3.4 Deposit Restrictions

All funds deposited at thebetspino.org must belong solely to you. Betspino does not accept deposits from third parties, joint accounts where both parties are not registered players, or payment methods registered in another person's name. Deposits made using methods or accounts that do not match your registered player details may be voided and returned, and the account may be suspended pending investigation.

Paysafecard is accepted for deposits only. Winnings generated from a Paysafecard deposit may be withdrawn via an alternative eligible withdrawal method once identity verification has been completed.

4. Withdrawals

4.1 Accepted Withdrawal Methods

Betspino processes withdrawals through the methods listed below. Where possible, withdrawals will be returned via the same method used for the corresponding deposit. Betspino does not charge any fee for standard withdrawals; however, your bank or payment provider may apply their own charges, for which Betspino accepts no responsibility.

Payment Method Minimum Withdrawal Maximum per Transaction Processing Time
Skrill €40 €5,000 1–24 hours
Neteller €40 €5,000 1–24 hours
Bitcoin (BTC) €40 equivalent €5,000 equivalent Same day
Ethereum (ETH) €40 equivalent €5,000 equivalent Same day
Litecoin (LTC) €40 equivalent €5,000 equivalent Same day
Tether (USDT) €40 equivalent €5,000 equivalent Same day
Dogecoin (DOGE) €40 equivalent €5,000 equivalent Same day
XRP €40 equivalent €5,000 equivalent Same day
Bank Transfer €200 €5,000 3–5 business days

4.2 Withdrawal Limits

The following withdrawal limits apply to all player accounts at thebetspino.org:

  • Minimum withdrawal: €40 (all methods except bank transfer)
  • Minimum bank transfer withdrawal: €200
  • Maximum per transaction: €5,000
  • Maximum per week: €10,000
  • Maximum per month: €20,000

Withdrawal requests that exceed €5,000 in total value must be split into multiple transactions, each not exceeding €5,000. Requests will be processed sequentially in the order they are submitted, subject to the weekly and monthly caps stated above. Players at higher VIP tiers may be entitled to enhanced withdrawal limits; details are available from the support team upon request.

4.3 Withdrawal Processing Times

Once a withdrawal request has been submitted and approved by Betspino's finance team, the following indicative timelines apply:

  • Cryptocurrency: Same day — typically within a few hours of approval
  • Skrill / Neteller: 1–24 hours from approval
  • Bank Transfer: 3–5 business days from approval

Please note that these timelines refer to the period after Betspino has approved and dispatched the withdrawal. Betspino is not responsible for any additional delays introduced by your bank, e-wallet provider or blockchain network congestion. Processing times may be extended where additional identity verification checks are required.

4.4 Withdrawal Requests — Pending Period

Betspino applies an internal review period to all withdrawal requests before funds are dispatched. During this period, our finance and compliance teams carry out the necessary checks to confirm the legitimacy of the request. We aim to complete this review as promptly as possible. Players may cancel a pending withdrawal request before it has been approved, but once a withdrawal has been dispatched it cannot be reversed.

4.5 Withdrawal Method Restrictions

Betspino operates a same-method withdrawal policy where operationally possible. This means that winnings derived from a deposit made via a specific method will be returned to that same method in the first instance. Where this is not technically possible — for example, with Paysafecard, which does not support withdrawals — an alternative eligible method registered to the same player will be used. Betspino reserves the right to request additional documentation to confirm the ownership of any alternative withdrawal account.

Withdrawals will only be made to accounts held in the player's own name. Payments to third parties, including joint accounts not registered to the player, are strictly prohibited.

5. Know Your Customer (KYC) Verification

5.1 Verification Requirement

All players must complete identity verification before their first withdrawal is processed. This requirement is mandatory under Betspino's obligations as a licensed operator under Curaçao eGaming licence #157923 and forms a core part of our AML and responsible-gaming procedures. Betspino reserves the right to request verification at any stage of a player's activity, including before or during a withdrawal request.

5.2 Documents Required

At a minimum, the following documents must be provided:

  • Proof of identity: A valid, government-issued photo ID — for example, a national identity card, passport or driving licence. The document must be current (not expired), clearly legible, and show your full name, date of birth and photograph.
  • Proof of address: A recent document — issued within the last three months — confirming your residential address. Acceptable documents include a utility bill, bank statement or official government correspondence bearing your name and address.

Depending on the transaction history or risk profile of an account, Betspino may additionally request:

  • Proof of payment method ownership (e.g. a screenshot of your e-wallet or bank account showing your name)
  • Source of funds documentation
  • Source of wealth documentation
  • Any other documentation reasonably required to satisfy our compliance obligations

5.3 Submission and Review

Documents should be submitted through the verification section of your player account at thebetspino.org or via email to our support team. Betspino aims to review submitted documents promptly. Once your account has been successfully verified, the verified status remains in place unless your personal details change or a further review is triggered by account activity.

Withdrawal requests will be held pending until verification is complete. Betspino accepts no responsibility for delays to withdrawals caused by a player's failure to submit complete and accurate verification documentation in a timely manner.

5.4 Refusal and Account Suspension

If a player fails to provide satisfactory verification documentation within a reasonable timeframe, Betspino reserves the right to suspend the account and, where required by applicable law or regulation, to return deposited funds to their source after deducting any applicable charges. Betspino further reserves the right to close an account and report activity to relevant authorities where fraud, money laundering or other illegal activity is suspected.

6. Bonuses and Wagering Requirements

This section summarises the financial aspects of Betspino's promotional offers as they relate to deposits and withdrawals. Full bonus terms are set out in the separate Bonus Terms and Conditions available at thebetspino.org.

6.1 Welcome Package

New players who make their first three qualifying deposits are eligible for the following welcome package:

Deposit Bonus Maximum Bonus Value Wagering Requirement
1st Deposit 100% match bonus Up to €300 40x on bonus amount
2nd Deposit 50% match bonus Up to €500 35x on bonus amount
3rd Deposit 120 Free Spins on Gates of Olympus — 30x on winnings

The minimum qualifying deposit for each stage of the welcome package is €20. Wagering requirements are calculated on the bonus amount only, not on the combined value of deposit and bonus. Your real-money balance is always used and wagered before any active bonus balance. Free Spin winnings are credited separately from your regular balance and are subject to their own wagering requirement of 30x.

If a wagering requirement is not completed within the applicable validity period, the remaining bonus balance will be forfeited. Any deposit funds and any winnings already converted to real money prior to forfeiture will not be affected.

Funds subject to an active wagering requirement may not be withdrawn until that requirement has been met. Attempting to withdraw before completing wagering will result in the forfeiture of the bonus balance.

6.2 Ongoing Promotions

Betspino operates additional promotions including weekly reload bonuses, cashback offers and VIP-exclusive bonuses. Promo code offers may also be available and are applied at the cashier. Each promotion carries its own specific terms, including any applicable wagering requirements and time limits, which will be displayed at the point of opt-in. Players are advised to review these terms before accepting any promotional offer.

7. Responsible Gambling and Deposit Controls

Betspino is committed to promoting responsible gambling. Players can access responsible-gaming tools through their account, including the ability to set personal deposit limits. We encourage all players to make use of these tools to manage their play within their means.

If you wish to set a deposit limit, temporarily suspend your account or self-exclude, please contact our 24/7 support team via live chat or email. Betspino will action responsible-gaming requests promptly in accordance with our licence obligations under Curaçao eGaming licence #157923.

Players who are experiencing difficulties with their gambling are encouraged to seek help from independent support organisations. Information on available resources is accessible via the responsible-gaming section of thebetspino.org.

8. Anti-Money Laundering Policy

Betspino maintains a strict anti-money laundering policy in accordance with internationally recognised standards and our Curaçao eGaming licence obligations. All transactions are monitored for unusual patterns. Betspino reserves the right to:

  • Request source of funds or source of wealth documentation at any time
  • Delay or suspend withdrawal processing pending completion of enhanced due diligence
  • Freeze an account and report suspicious activity to the relevant authorities
  • Refuse or reverse transactions that cannot be adequately verified

Players must not use Betspino's cashier to facilitate money laundering, fraud, or any other illegal financial activity. Any account found to be involved in such activity will be permanently closed, and all funds may be withheld and reported to the appropriate authorities.

9. Transaction Security

All financial transactions processed at thebetspino.org are protected using industry-standard encryption technology. Betspino does not store full card details on its servers. Payment data is handled in accordance with applicable data protection standards. If you believe your account or payment details have been compromised, please contact our support team immediately via live chat or email so that appropriate action can be taken without delay.

10. Fees and Charges

Betspino does not charge players any fees for deposits or withdrawals made through the standard methods listed in this policy. However, please be aware that:

  • Your bank, card issuer, e-wallet provider or cryptocurrency network may charge their own transaction fees, which are outside Betspino's control
  • Currency conversion fees may apply where your payment provider converts funds from a currency other than Euro
  • Blockchain network fees (gas fees) applicable to cryptocurrency transactions are determined by the relevant network and are not set or collected by Betspino

Betspino reserves the right to pass on any charges imposed by payment providers in exceptional circumstances, such as where a chargeback or disputed transaction results in a direct cost to the operator. In such cases, the player will be notified in advance where practicable.

11. Failed, Declined and Returned Transactions

If a deposit is declined by your payment provider, please check that your payment details are correct and that sufficient funds are available before attempting again. If a withdrawal is returned to Betspino by a payment provider — for example, due to an incorrect account number — the funds will be credited back to your Betspino account. It is the player's responsibility to ensure that all payment details provided are accurate and up to date. Betspino accepts no liability for funds lost as a result of incorrect payment details provided by the player.

In the event of a technical error that results in a transaction being processed incorrectly, Betspino reserves the right to reverse the transaction and restore the account to its correct state. Players will be notified of any such action.

12. Changes to This Policy

Betspino reserves the right to amend this Payment Policy at any time in order to reflect changes to our payment methods, applicable regulations, or operational requirements. Any material changes will be communicated to players via a notice on thebetspino.org or by email to the registered account address. Continued use of the cashier following notification of changes constitutes acceptance of the revised policy. Players who do not accept the revised terms should contact our support team to discuss their options before making any further transactions.

13. Contact Us

If you have any questions regarding this Payment Policy, your account balance, a specific transaction, or any aspect of the cashier at thebetspino.org, our support team is available 24 hours a day, seven days a week. Support is available in Dutch and English.

  • Live chat: Available directly from thebetspino.org — the fastest way to reach us
  • Email: Available via the contact section of thebetspino.org

Betspino Casino is operated by Cashbit Group N.V. under Curaçao eGaming licence #157923. This Payment Policy forms part of Betspino's overall Terms and Conditions, which are available in full at thebetspino.org.

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